Partial.ly has always taken security very seriously, which is why we're committed to compliance with the new European Union General Data Protection Regulation. We offer our full support of the GDPR consumer rights policies. In the next few days we will be rolling out changes that will allow citizens of EU countries even greater access and control over their data.
Right to access
Customers can always login to their Partial.ly customer portal to view and edit their date. From now on, customers can also request access to their data any time, and receive all of their data in any easy to understand format, such as a pdf, or an easily portable format such as csv.
Right to erasure
Customers may request that we delete all of their data, which we will do upon request, with the exception of customers with open payment plans. Since a payment plan is a contract between the customer and the merchant, we must maintain the customer data while the payment plan contract is still active.
In an effort to remove unused customer data, we will automatically delete all customer information after 1 year of no payment plan activity.